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    Latest Updates

    7th Apr 2017

    BA improve customer experience with investment & innovation


    UPDATE: The improvement works to the security area at New York JFK Terminal 7 have been postponed. Work will now begin later in 2017, and this means that customers travelling over the summer will no longer need to allow an extra hour at the airport. New dates will be advised as soon as they are available.


    British Airways have announced a number of planned updates and innovations over the coming months with the aim of improving the experience of their customers, both on the ground and in the air.

    The first of these new premium offerings to arrive, having just opened at London Heathrow Terminal 5, is the aptly named The First Wing: a dedicated premium space with an enhanced, private check-in area, two exclusive security lanes and a direct walkway to the lounges.

    BA customers at Gatwick’s South Terminal can also enjoy a new check-in area and luxurious lounges. Gatwick’s spacious Galleries First and Club Lounges, which are separated into dedicated areas to work, relax or dine, command sweeping views of the runway and feature a bar, complimentary Wi-Fi, showers, washrooms and a kids’ zone.

    In addition, the contemporary new Boston lounge offers more space than before and direct access to the gate with views over the city’s skyline. BA customers can enjoy a drink at the U-shaped bar, dinner in the restaurant or use the quiet study area to complete any necessary work.

    More improvements will be coming up to BA’s lounges around the world, including Aberdeen, Rome, Geneva, San Francisco, Johannesburg, Manchester and Chicago, as well as a revamp of all lounges at London Heathrow Terminal 5, starting this month with the Concorde Room.

    Over the next two years British Airways plan to transform their customers’ journey at New York JFK Terminal 7 from check-in to boarding, further details of the changes are still to be announced.

    As well as improvements to airport lounges, British Airways aim to introduce a smarter way to travel. The plan is to simplify and speed up journeys through the airport with Self-service Bag Drop desks (at London Heathrow and Gatwick) and Self-boarding gates using facial recognition technology. Also in the pipeline is a streamlined flight connections area at Heathrow Terminal 5.

    Once up in the air passengers in Club World, BA’s long-haul business cabin can expect an enhanced experience as improvements are introduced over the summer. THE changes will be introduced on flights between London and New York (JFK) before BEING rolled out to the rest of our long-haul network during 2018.

    From July Club World cabins will contain fully flat beds complete with new linen, bigger pillows, soft mattress toppers and plump duvets. As of September, there will also be a new restaurant-style on-board dining service allowing customers to select freshly prepared dishes. BA are also introducing a new Club World seat with direct aisle access but this will not be available until 2019.

    Customers in Club Europe will now  be able to travel in business on flights within the UK and take advantage of the full benefits it offers, such as more checked bags or, as an Executive Club Member, more Avios and Tier Points.

    Finally, starting early this summer on selected long haul Boeing 747s, British Airways will fit their planes with the latest generation Wi-Fi.

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